Privacy Policy

At ClutterBye, maintaining the security of your data is a priority and I am committed to respecting your privacy rights.

Data Collected

I collect the following information about you:

your name
your contact details: postal address, telephone numbers, and e-mail address
personal details with regard to your home and lifestyle, or in the case of a group the size and dynamic of the group
before and after photographs (with your permission)

Data Usage

I use this information:

to provide decluttering information or services to you
in giving examples to other clients of how particular problems can be overcome. In any instance of this kind information will be depersonalised and you as a client would be unidentifiable
as a photographic example of before and after scenarios on ClutterBye website or Facebook page (with your express permission)
where I have a legal right or duty to share or disclose your information (for example with governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers when I am required to do so to comply with our legal obligations)

Data Protection

I am committed to keeping your personal data safe and secure.

Your data is stored on my computer and I also use my phone to access your information. Both my pc and phone are password-protected
The paper records I keep about you are a print out of your initial contact information, with some brief hand written notes about our contact history, and a copy of my Terms and Conditions document signed and dated by you, if you are a one-to-one client. This signed Terms and Conditions document protects both of us and is the information I must present to my insurer, Westminster Insurance, in the case of an insurance claim

Data Retention

I will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest I will normally hold any personal data is 6 years.

Contacting You

I will only use your information in this respect where it is necessary so that we can interact and I can respond to any communications you send to me, including where you use the Contact page.

Your Rights

You have the following rights:

the right to ask for a copy of personal data that I hold about you
the right to request that I delete personal data held on you; where I no longer have any legal reason to retain it
the right to ask me to update and correct any out-of-date or incorrect personal data that I hold about you

If you wish to exercise any of the above rights, please contact me via the Contact Page

This document was last updated on September 19, 2025